Returning or Exchanging Goods

If you purchase a Willow & Bay product you are also buying into the highest level of customer service, knowledge and quality.

We want you to love your purchase as much as we did creating it but in the unlikely event you are unhappy with your purchase or would like to exchange it for another product, we offer a 14 day money back guarantee.

You may return your items to us within 14 days from the date of purchase in an unused condition, in all original packaging. You will receive a full refund (minus postage) or a replacement.

We ask that you contact us as soon as possible so that we can address any concerns or issues.

To note, we are not liable for covering the cost of postage for any returns.

Faulty or Damaged Goods

In the unfortunate event you receive a damaged item then please get in contact with us as soon as possible so we can look to rectify the issue.

To note, you are likely to be asked to send images of your faulty or damaged items so in order to speed the process up, please send this in your email with your name, order number, product details and your contact information.